SF BAY AREA · 2026
Currently · Sr. Director of Design, SoFi

Practically speaking, I try to solve meaningful problems for people.

Decades of building useful 0–1 products and productive teams within global initiatives, scrappy startups and everything in between.

J.T. Trollman avatar
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Selected Writing.

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Recent Work.

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Sr. Director of Design · SoFi 2024 — NOW

SoFi, Member Group Business Unit

Leading product & content design across SoFi's horizontal group business unit spanning AI-in-product, navigation, premium features, growth and personal finance management.

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About.

I’m a design leader focused on 0–1 product work in both hardware/software and pure software environments — making hard new things real and useful at scale.

Currently I’m senior director of design for one of SoFi’s three business units, covering AI-in-product, membership, growth, premium features and personal finance. Before this I led design for Cruise’s ridehail consumer experience, and spent 10 years at Meta — most recently building the experience design org for neural interfaces in their AR division.

I’m invested most in products that do the greatest amount of good I can manage — human connection, underserved communities, trust & safety, public information, and creating access to the previously inaccessible. I’ve also co-founded two startups, advised others, and spent a few years at IDEO.

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Speaking, Teaching & Mentoring.

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Photos.

I’m an amateur photographer with a great joy for people and the outdoors, slowly learning how much I respect videographers for the added dimensions of sound, motion and time they juggle. I’ve been lucky enough to have my work included in publications such as The New York Times.

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Contact.

Drop me a line at jt@jtroll.com, or through whichever social media you prefer. Thanks for reading.